Return, Refund and Exchange Policy

Last updated: September 2, 2026

This policy applies to products purchased directly through Techinstro.com.

Return Window

Customers may request a return or exchange within the following periods:

• Domestic orders delivered within India: Within 10 calendar days of delivery.
• United States orders: Within 10 calendar days of delivery.
• Orders from Australia: Within 10 calendar days of delivery.
• International orders delivered outside India: Within 10 calendar days of delivery.

The return period begins on the date the order is delivered to the customer, as shown by the courier’s tracking information.

Returns for Buyer’s Remorse

Returns are accepted for general reasons such as ordering the wrong product, changing your mind, or no longer requiring the product, provided that:

• The return request is submitted within the applicable return window.
• The product is unused, unopened, and in its original condition.
• The product is returned with its original packaging, labels, manuals, accessories, certificates, and other supplied materials.
• The product has not been altered, installed, contaminated, misused, or damaged after delivery.

For an approved buyer-remorse return:

• The customer is responsible for the return shipping cost.
• The original shipping, handling, insurance, customs duties, taxes, brokerage charges, and other delivery-related charges are non-refundable.
• There is no restocking fee equal to 0% of the product price will apply.
• The customer must use a trackable courier service. Techinstro is not responsible for returned products lost or damaged during return transit.

Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, or different from the product ordered, contact Techinstro within the applicable return window.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs or videos showing the product, packaging, shipping label, and reported damage or defect.

After verification, Techinstro will provide return instructions. For a confirmed damaged, defective, or incorrectly supplied product:

• Techinstro will cover the approved return shipping cost.
• No restocking fee will apply.
• The customer may choose either a refund or an exchange.
• A replacement will be sent without an additional standard shipping charge.

Damage caused by improper storage, installation, handling, modification, contamination, misuse, normal wear, or failure to follow the supplied instructions is not considered a manufacturing defect.

How to Request a Return

Before sending a product back, customers must request return authorization through one of the following methods:

• Email: [email protected]
• Contact form: https://techinstro.com/contact-us/
• Telephone: +91-8007-799-090

Include the order number, product name, quantity, reason for the return, and supporting photographs where applicable.

If the return is approved, Techinstro will provide return instructions and the applicable return address. Products must be returned by mail or courier. Returns sent without prior authorization may be refused or returned to the sender.

Exchanges

Customers may choose an exchange instead of a refund.

Exchanges are subject to product availability. If the requested replacement is unavailable, Techinstro will issue a refund. Any applicable price difference and shipping charges will be communicated before processing the exchange.

For buyer-remorse exchanges, the customer is responsible for return and replacement shipping costs, and the 10% restocking fee applies. These charges do not apply when Techinstro confirms that the original product was damaged, defective, or supplied incorrectly.

Inspection and Refunds

All returned products will be inspected after receipt.

If the return is approved, the refund will be issued to the original payment method within seven business days after inspection. It may take additional time for the customer’s bank, card issuer, PayPal, or payment provider to credit the refunded amount.

The 10% restocking fee and any applicable non-refundable charges will be deducted from buyer-remorse refunds.

Order Cancellations

To request a cancellation, contact Techinstro as soon as possible.

An order may be cancelled without return charges if it has not been processed or dispatched. Once an order has been dispatched, it must be handled according to this Return, Refund and Exchange Policy.

International Returns

International customers are responsible for preparing any documents required to return a product and for complying with applicable export and customs requirements.

For buyer-remorse returns, customs duties, import taxes, brokerage charges, clearance fees, and similar charges are not refundable by Techinstro.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us

For questions about a return, refund, or exchange, contact:

Techinstro
Email: [email protected]
Telephone: +91-8007-799-090
Contact form: https://techinstro.com/contact-us/